Delivery, Postage & Cycle Assembly

Where We Deliver

We deliver mail order bikes, cycle parts and bicycle accessories all over the UK and Europe

Delivery to the stores & Heron Lake is FREE of charge. You will be notified when the order is ready for pick up.

Heron Lake is only open on Saturday, Sunday, Wednesday from 6am - 8.45am.

Delivery to the stores is available during normal business hours from 9am - 6pm Monday - Saturday & 11am - 5pm Sundays

Delivery times (Bicycles, UK)

Bicycles are delivered by City Link (you'll be informed on dispatch). Your bike should be with you within 7 working days unless stated. We will do our best to keep you informed of the progress of your order.

Delivery times (Parts & Accessories)

Parts & accessories are sent via City Link or Royal Mail. Orders with a total value of 100 pounds or over are sent by traceable recorded delivery. On orders below 100 pounds you can choose to have your goods shipped recorded delivery for a small additional charge. This gives added security to your goods in transit and in many cases will mean you can track their progress via the couriers website. Parts and accessories should be with you within a working week. Occasionally we may need to order a part and it may take a little longer in which case we will try to advise you.

Order Tracking (Bicycles & Recorded Delivery Items only)

Upon dispatch of your goods from our warehouses, we will email you with an order tracking or consignment number. We provide you with information on how to use this to track your order through the relevant carriers website. The couriers we use normally deliver between the hours of 9am and 6pm on working days. However it can be possible to arrange for Saturday deliveries, or to specify a morning or afternoon timeslot, for a small extra charge. If you are not in when the couriers call, they will leave a card giving details of how you can arrange to pick up your bike or have it redelivered. If you experience any problems give us a call on 01753 830118 and we will do our best to help out.

International Deliveries

We can deliver to almost any country in the world. Simply fill in your address and we will respond with a quote as soon as we can. Bikes can be shipped to most European countries within 2-5 working days for a cost of between £50 and £150. Similar costs and times apply to many major cities in Australia, Canada and the USA. Please note that deliveries to non-EU countries may be subject to a £15 surcharge to cover customs costs.

Delivery Charges (please note, are approximate)

England and Wales (p&p)

Bikes - £18.00
Frames - £13.00
Turbo Trainers - £13.00
Wheels - £10.00
Forks - £9.00
Trainers/Shoes - £6.00
Other - £4.00

Europe (p&p)

Ask us for a Quote - 01753 830118

International - Non European

Ask us for a quote - 01753 830118

Please note: delivery charges may occasionally change without prior notice according to the charges set by our couriers. Your orders are picked from our huge stock, built (unless stated otherwise) and boxed. It is then dispatched to your door using a third party courier. We quote up to 5 working days for delivery, although it is common to see the goods turn up the next day!

We only deliver to the credit card holders billing address, this is to stop fraudulent use of your card. You may find, when visiting our stores, that some of our products are slightly cheaper on our cycling website. This is due to the difference in the cost of running a high street retail outlet as opposed to an online internet business. We also offer servicing on bicycles that are bought in our high street bike shop.

What we do before we ship your new bike

All cycles are assembled, tested, and then repackaged before shipping, with minor assembly required before riding.

What is included with your bike

We include the following with your new cycle purchase. Please note that sometimes the content varies a little depending on the make and model: Cycles Bike Pack Folder Assembly guide sheet Manufacturers Instructions (As supplied) By using the assembly guide sheet, you should have all you need to get your bike up and running within just a few minutes.

What you need to do

In order to safely pack your cycle we do the following: We remove the pedals. These are easily fitted with a little grease and a 15mm spanner or Allen Key, which we include for your convenience. We sometimes also need to remove the front wheel and/or handlebars. The wheel is usually fitted using a quick-release lever. The handlebars are fitted using an allen-key. Allen Key multi tools can be purchased online from a little as £4.00. Type in code Code 416884 to take you to the relevant product The assembly instruction sheet in your bike pack provided with your bike gives more details on fitting your pedals, front wheel and handlebars where necessary. If you have mislaid this instruction sheet you can view it here If you require any assistance or guidance on the re-assembly of your bicycle please contact us on 01753 830118. .